Frequently Asked Questions
Help center
Frequently asked questions
Everything agents ask before booking a shoot with Valley View Photo. Don't see your question? Call or text 602-341-3123 or email Brandon@valleyviewphoto.com.
Getting started
Who is Valley View Photo?
Valley View Photo LLC is a Phoenix real estate media company run by photographer Brandon Pierce. We shoot listing photography, drone aerials, Zillow 3D tours, floor plans, virtual staging, and twilight images for agents, builders, and property managers.
We're FAA Part 107 certified, licensed and insured, and a certified Zillow Showcase photographer.
What areas do you serve?
The greater Phoenix metro, including Phoenix, Scottsdale, Mesa, Chandler, Gilbert, Tempe, Glendale, Peoria, Surprise, and Queen Creek. Properties outside our standard area may have a travel fee, which we'll tell you before the shoot is confirmed.
Where are your terms and privacy policy?
Read our Terms of Service, Privacy Policy, and Cookie Policy. They're also linked in the footer of every page.
Is the website chat a real person?
The chat is an automated AI assistant that answers common questions about packages, areas, and booking. Brandon reads every conversation and follows up personally. Its answers are general information; your order and these FAQs and Terms are what count.
Booking & payment
How do I book a shoot?
Book online through our booking portal, where you'll see pricing for your property and available times. You can also call, text, or email us.
How far ahead do I need to book?
Online bookings open up to 24 hours ahead. Need something sooner? Call or text 602-341-3123 and we'll try to fit you in.
How does pricing work?
Pricing depends on the services you choose and the property's size. See our pricing page for packages and add-ons, or get an exact quote in the booking portal.
How and when do I pay?
You'll receive an invoice in your client portal when your media is delivered. Pay by debit or credit card in the portal, or by Venmo or Zelle (message us for details). Full-resolution downloads unlock once the invoice is paid.
Can I reschedule or cancel?
- More than 3 hours before your shoot: free.
- Within 3 hours, or if we arrive and the home isn't accessible or shoot-ready: a flat $25 fee.
Full details are in section 4 of our Terms.
What if the weather is bad on shoot day?
If weather prevents exterior, twilight, or drone work, or would hurt the quality of your photos, we reschedule at no cost.
Delivery & usage
How fast will I get my media?
Photos are delivered within 24 hours of the end of your shoot. Video takes 24 to 48 hours. If anything delays your order, we'll let you know right away.
How is media delivered?
You'll get an email when your media is ready, with a link to your client portal. There you can download your files, create marketing content, and edit your property website. Please download and back up your files; we keep them for at least 90 days after delivery.
How many photos will I get?
Small and mid-size homes typically get around 40 photos, including ground and drone images. Larger properties usually get more. We shoot what the home needs rather than a fixed count, so the exact number varies.
Who owns the photos, and where can I use them?
We keep the copyright. Once your invoice is paid, you get an unlimited license to market that property: MLS, Zillow, Realtor.com, your website, social media, and print.
The license doesn't cover selling or passing the photos to others (including the next listing agent or a builder), or using them for a different property. Need broader rights? Just ask.
Services
What is HDR and flambient photography?
HDR blends several exposures so both bright windows and darker rooms look natural. Flambient combines flash and ambient light to keep wall colors and finishes true. We use whichever suits each home, which matters under Arizona's harsh sun.
Do you fly drones near airports?
All aerials are flown by an FAA Part 107 certified, insured pilot. Some areas near Sky Harbor, Scottsdale Airport, and other controlled airspace need FAA authorization or don't allow flight at all. If we can't fly legally or safely, we'll tell you and reschedule, swap in another service, or refund the drone portion. Check your address with our airspace checker.
What do your floor plans include?
Colorized 2D floor plans with room labels, so buyers understand the layout at a glance. Any measurements shown are approximate and not a substitute for a survey or appraisal. See floor plan examples.
Is virtual staging allowed on ARMLS?
Yes, with disclosure. Under ARMLS Rule 8.23, virtually staged and other digitally altered photos must carry the Flexmls "Digitally Altered" watermark, and the unaltered original must be uploaded next to them. We deliver the unaltered original with every staged image so you can comply. Learn about virtual staging.
What's the difference between twilight and digital twilight?
A twilight shoot happens on-site at dusk for a real evening sky and lighting. Digital twilight converts a daytime exterior into an evening look. Digital twilight may count as digitally altered under ARMLS rules, so we include the original daytime image. Compare twilight options.
Do you do Zillow 3D tours and Zillow Showcase?
Yes. We're a certified Zillow Showcase photographer, so Showcase listings get media captured to Zillow's spec, and we also create Zillow 3D Home tours. Display and placement on Zillow are controlled by Zillow. About Zillow Showcase.
Satisfaction & refunds
What if I'm not happy with my media?
Tell us within 7 days of delivery and we'll make it right:
- First, we re-edit the images at no charge.
- If editing can't fix it, we reshoot the affected images at no charge.
- If we still can't resolve it, we refund the price of the affected service (for example, the drone portion), not the whole order.
Refunds don't apply once the images have been published to the MLS or used in marketing, or to reshoots caused by changes on your side, like restaging. See section 7 of our Terms.
Ready to book?
Photos delivered within 24 hours across the Phoenix metro.
Schedule a shoot Call 602-341-3123